Maximum five 5 seats can be book at a given instance
You may reserve tickets for both ways, when you make the purchase. Use the toggle switch provided on the website to enable or disable return ticket requirement.
You will have to make a separate reservation for the return tickets if the number of passengers are changed.
You have to make a separate reservation for your return journey.
Please click Train timetable tab and visit https://eservices.railway.gov.lk/schedule/searchTrain.action?lang=en
You can make an advance reservation via online 2 hours prior to the train departure time.
You can make an advance reservation 30 days prior from the date of travel.
By Providing a valid Email Address, you will receive the E-Ticket and other journey information related to your journey. Additionally, if you wish to receive the reservation details to your Mobile, kindly provide a valid local mobile number.
Yes, else you will not be able complete the reservation.
No, you cannot make selections, your seat will automatically be allocated according to the availability.
Reasons why you would get the above message
So, you can do followings as a solution
You will have to pay the required amounts as per ticket prices despite the exit/ onboarding station.
Tickets are confirmed only after successful payment confirmation until then, your seat will not be confirmed. You may want to retry in case if the payment transaction is not completed successfully. Further, due to high demand, your allocated seat might get reserved by another passenger, if you have not reached to the payment stage (payment gateway) and also failing to complete the payment within the given time period.
There is no physical ticket issued by the Station. You can use the E-Ticket received via the given email or you can home print the ticket if it is needful.
Yes, you can use the E-Ticket and bring the printed or E version once you visit the station for the journey.
No, tickets are non-transferable
You will get the refund (excluding service charge) by producing the ticket to mTicketing service enabled station counter, the ticket needs to be reserved under your NIC/Passport to claim the refund.
You may contact Sri Lanka Railways through the contact us option on the website or the contact information provided on the website.
You can cancel the ticket by visiting mTicketing service enabled railway station as mentioned below.
Number hours to the train departure time | |||
More than 168 hours (7 days +) | Less than 168 hours but more than 48 hours ( 2 days > 7 days) | Less than 48 hours ( less than 2 days) | |
Refund percentage (%) from the ticket fee | 75% | 50% | 0% |
Payments can be made by LankaQR and Credit/Debit cards by using Visa or MasterCard.
A 5% convenience fee will be charged from the total amount.
You will receive a payment confirmation email along with the success response on the website/ mobile app once you have completed the reservation.
Upon successful completion of the reservation, ticket confirmation will be emailed to you along with the travel information.Additionally, an SMS will also be sent to your mobile number.
You may lodge a complaint under the 'Contact Us' section in the website by mentioning the dispute type as 'Payment issue' in the subject dropdown menu.
Below details should be mentioned in the message :
Unfortunately, you won’t get the E-Ticket and journey information even though payment is successful via an email. Therefore, kindly ensure that you provide a valid email ID when reserving tickets online. But if you have given a valid local mobile number, you will receive ticket information via an SMS. (Not the ticket)
Yes, please choose the Warrant Passenger tab enabled on the first page and provide your warrant details.
A railway warrant is a voucher issued for travel on railways for certain groups such as government employees, military personnel and retirees at free of charge. The cost of the ticket is charged to the warrant issuer's account (Government department, ministry or relevant government entity).
Being a government servant, Military officer or a Pensioner.
Only the warrant holder and his/her immediate family members are eligible for this benefit, and you must enter each and everyone’s details once you get the written document and temporary reservation
You have to contact the government organization which you are employed to get a written warrant document.
You can make a temporary reservation for the warrant document through the online seat reservation service, and you have to enter the warrant details same to the written warrant document.
In the system, you can make 5 reservations including warrant holder under the one warrant document. If the number is more than 5, please visit the nearest railway station or contact Sri Lanka Railways via 1971.
Yes. Otherwise, they won’t be able to travel under your warrant pass.
Only the warrant holder can personally make a reservation through the online reservation platform and accordingly, warrant holder can reserve the warrant reservations for any family member who is eligible for the warrants.
The temporary warrant reservation will be cancelled within 07 days from the date of the temporary reservation or 48 hours prior to the commencement of the respective train journey, whichever occurs first. Therefore, it is the passenger's responsibility to confirm the reservation and get the ticket reserved under the warrant by presenting the correct warrant document to a mTicketing enabled railway station before the said deadline.
You have to visit a railway station which has the facility of online seat reservation using official warrant documents in order to confirm your temporary reservation made via the website.
You have to revise your written warrant document from the respective government institution which has issued the document by providing correct details.
Charges are not applicable for warrant reservations.
You have to visit an online seat reservation enabled station with the official warrant document and SM will issue the ticket after the validation process.
You have to visit the nearest Railway station where the mTicketing service is available together with the reference number and the written warrant document issued to you.
It is a mandatory requirement to provide your NIC, reference of the online temporary reservation and the faultless written warrant document to the counter for the verification purpose.
Return is not available for the warrant reservations; you will have to make a separate reservation for the return journeys.
For one-way journeys, the validity period of the warrant counts as 30 days from the warrant issue date.
No. You can’t use any document as a travel pass instead of the printed ticket issues from the Sri Lanka Railways..
You may contact Sri Lanka railways via 1971 for any clarification.
You will not receive the temporary reservation confirmation email. But if you have given a valid local mobile number, you will receive ticket information via an SMS.