Maximum five 5 seats can be book at a given instance
You may reserve tickets for both ways, when you make the purchase. Use the toggle switch provided on the website to enable or disable return ticket requirement.
You will have to make a separate reservation for the return tickets if the number of passengers are changed.
You have to make a separate reservation for your return journey.
Please click Train timetable tab and visit https://eservices.railway.gov.lk/schedule/searchTrain.action?lang=en
You can make an advance reservation via online 2 hours prior to the train departure time.
You can make an advance reservation 30 days prior from the date of travel.
Because all communications related to the ticket reservations will only be communicated via the given email and mobile number.Further ticket information will be sent to local mobile numbers only.
Yes, else you will not be able complete the reservation.
No, you cannot make selections, your seat will automatically be allocated according to the availability.
Reasons why you would get the above message
So, you can do followings as a solution
You will have to pay the required amounts as per ticket prices despite the exit/ onboarding station.
Tickets are confirmed only after successful payment confirmation until then, your seat will not be confirmed. You may want to retry in case if the payment transaction is not completed successfully. Further, due to high demand, your allocated seat might get reserved by another passenger, if you have not reached to the payment stage (payment gateway) and also failing to complete the payment within the given time period.
Tickets can be printed at mTicketing service enabled station counters (Please click Ticket printing locations tab). You need provide your ticket reference number along with your NIC or passport.
Ticket needs to be reserved under your NIC/Passport number and you have to produce NIC or passport to the counter. Tickets will not be issued to 3rd parties.
Yes, to get ticket counter opening times, please click Ticket printing locations tab.
Yes, subjected to the same process mention in point 16.
No, you need to have the physical ticket and you can’t travel with an eTicket.
No, tickets are non-transferable.
A new ticket will not be issue if misplaced.
You will get the refund (excluding service charge) by producing the ticket to mTicketing service enabled station counter, the ticket needs to be reserved under your NIC/Passport to claim the refund.
You may contact Sri Lanka Railways through the contact us option on the website or the contact information provided on the website.
You can cancel the ticket by visiting mTicketing service enabled railway station as mentioned below.
| Number hours to the train departure time | |||
| More than 168 hours (7 days +) | Less than 168 hours but more than 48 hours ( 2 days > 7 days) | Less than 48 hours ( less than 2 days) | |
| Refund percentage (%) from the ticket fee | 75% | 50% | 0% |
Payments can be made by LankaQR and Credit/Debit cards by using Visa or MasterCard.
A 5% convenience fee will be charged from the total amount.
You will receive a payment confirmation email along with the success response on the website/ mobile app once you have completed the reservation.
Upon successful completion of the reservation, ticket confirmation will be emailed to you along with the travel information.Additionally, an SMS will also be sent to your mobile number.
You may lodge a complaint under the 'Contact Us' section in the website by mentioning the dispute type as 'Payment issue' in the subject dropdown menu.
Below details should be mentioned in the message :
Unfortunately, you won’t get ticket confirmation and journey information even though payment is successful via an email. Therefore, kindly ensure that you provide a valid email ID when reserving tickets online. But if you have given a valid local mobile number, you will receive ticket information via an SMS.
No, you cannot make online reservation for government warrants and pension warrants.
