Your privacy is important to us. You value the trust you place in us by using Sri Lanka Railways seat reservation. The following statement will inform you about how we use and process your personal data.
There are services offered on Sri Lanka Railways seat reservation web site/app whereby you may proceed with a reservation, by providing us your personal information as requested. Personal information refers to all and any information relating to you obtained by us in the course of and as a result of the provision of the services by us.
We collect personal Data such as first name, middle name, last name, username or similar identifier, National Identity Card (NIC) number, Passport number, marital status, title of you and the other people travelling with you. We collect these personal data for the purpose of Reservation and to verify your identity and to ensure that you get the best service possible.
We collect Booking Data such as travel details such as the departure and arriving time, train number, compartment numbers, seat numbers.
We collect Contact Data such as e-mail address, telephone, mobile number. We collect these data to contact you and to inform you any modifications, reminders or any other information relating to your Reservation.
We collect Technical Data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
We collect Profile Data such as your username and password, email, bookings made by you, your interests, service preferences, places of visit, feedback and complaint details.
We do not collect credit and debit card information, mobile wallet details, cardholder’s name and other billing information.
If you choose to post reviews and leave feedback via email or other correspondence, we will collect that information you provide us for resolution purpose and to offer you a better service in the future.
You can create an account on our website or app. We use the information you give us to administer your account, allowing you to do a number of useful things.
We will only use your Personal Data in the manners permitted by law. We use such information for the purpose of performing the contract between us, especially to complete and administer your online Reservation which is essential for us to provide this service for you.
Sometimes there can be situations we will be required to share your information with companies, organizations or individuals outside of Sri Lanka Railways if we believe that such a disclosure, access or use of the information is reasonably necessary to:
We have taken the best efforts to protect and prevent the loss, misuse, and alteration of the information under our control. Also, we limit access to your Personal Data to those employees, agents, contractors and other third parties on a need to know basis. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality.