History

Rail was introduced in Sri Lanka in 1864 to transport coffee from plantations in the hill country district of Kandy to the port city of Colombo on its way to Europe and the world market. The coffee blight of 1871 destroyed many a fine plantation and tea replaced coffee. With the development of tea plantations in the 1880s, the joint-stock companies swallowed up the former individual proprietorship of the coffee era. Under corporate ownership and management control by companies, the process of production of tea became more sophisticated and needed more and more railways built to the Kandyan highlands. To send tea to Colombo and to transport labour, machinery, manure, rice, and foodstuff, etc to Kandy, another 100 miles of railways were constructed in the tea planting districts to serve the expanding tea domain.

To serve the coconut plantations flourishing in the west, southwest and northwest coastal areas of the country, and the wet inland rubber plantations below the tea belt, railway lines were built in the wake of these agricultural developments. Thereafter, the need for cheap and safe travel in order to open up the hinterland of the country led to the expansion of the railway.

An extension of the Main Line to Kandy was made north to the ancient city of Anuradhapura, going further north to Kankesanturai and west to Talaimannar to connect the island with South India by ferry, to bring Indian labour for the tea and rubber plantations, and also import rice and other food stuffs not indigenously produced in sufficient quantities.

Towards the east, there was little economic justification to lay a line to the dry zone in that direction, but it became strategically worthwhile to lay a line to the natural harbour of Trincomalee and also connect it to the provincial capital of Batticaloa. These lines were laid with light (21 kg) section rails, as was the narrow gauge section to serve the rubber plantations east of Colombo, known as the Kelani Valley Line.

Up country, a similar branch line was laid from Nanu Oya on the Main Line through very difficult terrain to serve the tea plantations around Nuwara Eliya. Track alignment was defined in this section about 140 years ago, when economic considerations were vastly different. The railways achieved modal superiority with speeds of 25 to 40 kmph in the hill country and 65 to 80 in the low country. Civil engineering criteria was influenced by the economic need to minimize cuts and fills, permitting gradients to 2 to 3 % and minimizing bridge lengths. As a result, the alignment here is winding with very sharp curves.

In the early days of the railways, the bulk of the freight was carried to the port of Colombo and as the port expanded, rail lines were laid to serve every pier.

Our Services

Colombo Fort - Beliatta

Intercity & Express trains

Available class types : 1st ,2nd and 3rd
Colombo Fort - Jaffna

Intercity, Express & Night mail trains

Available class types : 1st ,2nd and 3rd
Colombo Fort - Kandy

Intercity & Express trains

Available class types : 1st ,2nd, 3rd and observations saloon
Colombo Fort - Badulla

Intercity & Express trains

Available class types : 1st ,2nd, 3rd and observations saloon
Colombo Fort - Trincomalee

Night mail train

Available class types : 2nd and 3rd
Colombo Fort - Batticaloa

Intercity, Express & Night mail trains

Available class types : 1st, 2nd and 3rd
Colombo Fort - Talaimannar

Night mail train

Available class types : 2nd class
Kandy - Badulla

Slow train

Available class types : Observations saloon

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Terms & Conditions


GENERAL TERMS AND CONDITIONS APPLICABLE FOR USE OF THE ONLINE SEAT RESERVATION SERVICE OF SRI LANKA RAILWAYS.

01 . Prior to making a reservation through the Service, you are strongly advised to be vigilant of the following guidelines and comply with the same;
  • Select the correct train for your journey.
  • Fix a convenient date for both up & down journeys.
  • Ensure that you have a thorough understanding of the rates applicable.
  • Maximum of 5 seats could be reserved at once.
  • Standard customer verification and other terms and conditions would apply.
  • NIC numbers of each and every passenger except "DEPENDENT" should be furnished.
  • A reference number along with ticket details will be sent via email to commuters who make the reservation via website and/or mobile app.
  • Commuters are requested to present the booking reference number for ticket printing purposes and notify any enquiries related to their reservation to the railway officer at the counters. Tickets can be printed at any existing ticket printing location of Sri Lanka Railways (Please click Ticket printing locations tab) and it is recommended to get printed the ticket in advance.
  • Passengers must provide the booking reference number along with their NIC or passport to the counter and Tickets will not be issued to 3rd party for any reason.
  • A reservation only becomes guaranteed once full payment has been received by Sri Lanka Railways.
  • No fresh tickets will be issued in lieu of misplaced or lost tickets.
  • The reserved tickets could be used only for specified trains.
  • Travelling on any other trains by using these types of tickets are strictly prohibited. An ordinary travelling ticket should be purchased for travelling to a transits station to catch a reserved train.
  • All tickets issued through the Service are the property of Sri Lanka Railways. Tickets are non-transferable and should be handed over to the destination station before leaving the station after the journey. Sri Lanka Railways officers have the authority to request and check the tickets at any given moment
PAYMENT METHODS

You should use a valid VISA or Master Credit/ Debit card when making online reservations through the internet.

Debit/Credit Card, Bank Account Details:

You agree that the debit/credit card details provided by you for use of the Sri Lanka Railways online seat reservation service is correct and accurate and you shall not use a Debit/ credit card, that is not lawfully owned by you or the use of which is not authorized by the lawful owner thereof. You further agree and undertake to provide correct and valid debit/credit card details.

You agree, understand and confirm that your personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and the Sri Lanka Railways or your Payment Service Provider(s) have no control over such matters.

The Sri Lanka Railways (including its service providers and suppliers), the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.

You warrant, agree and confirm the following when you initiate a payment transaction through the Service and/or issue an online payment instruction and/or provide your card / bank details:

  • You are fully and lawfully entitled to use such credit / debit card, bank account for such transactions.
  • You are responsible to ensure that the card/ bank account details provided by you are accurate.
  • You authorize debit of the nominated card/ bank account for the payment of fees selected by you.
  • You are responsible to ensure that sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or fees selected by you.

You are responsible for all transactions performed utilizing your credit/debit card and/or bank account.

Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', you shall, before initiating the second payment, check whether your bank account has been debited or not and accordingly resort to one of the following options:

  • In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Sri Lanka Railways via e-mail or any other mode of contact as provided by the Sri Lanka Railways to confirm payment.
  • In case the Bank Account is not debited, you may initiate a fresh transaction to make payment.
  • However, you agree that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
02. Cancellation policy
  • If you wish to cancel the journey, you have to visit the nearest Railway station where the mTicketing service is available together with reservation tickets issued to you and it is a mandatory requirement to provide your NIC/passport to the counter for verification purpose.
  • Fill the appropriate application supplied carefully.
  • Refund percentage will be calculated according to the below table exclusive of service charge.
  • Cancellation can be done according to the below mentioned time periods prior to relevant train departure.
  • Number hours to the train departure time
    More than 168 hours (7 days +) Less than 168 hours but more than 48 hours ( 2 days > 7 days) Less than 48 hours ( less than 2 days)
    Refund percentage (%) from the ticket fee 75% 50% 0%
03. Refunding /policy
  • Refunds will be available only for the particular train (journey) which has been completely unavailable due to an interruption.
  • Only the ticket fee will be refunded and service charge will not be refunded.
04. Liability clause

SLR shall not be held liable for any damages; loss or theft of personal luggage and belongings, nor can SLR be held liable for personal injury, accident, illness or death while guests are on an excursion made available by the train.

SLR shall also not be held responsible, when circumstances beyond its control lead to an interruption, early termination, delay or cancellation of any particular trip. Such circumstances shall include, but not be limited to instances of vis major/force majeure and/or casus fortuitus (natural causes such as floods and other natural disasters, fortuitous and unforeseen events, etc.).

Notwithstanding anything to the contrary, Sri Lanka Railways and its mTicketing Service Provider] shall not be liable to you and/or to any third party for any direct, indirect, consequential, special, incidental and/or punitive damages, lost profit, lost revenue, mental distress, inconvenience, hardship, loss/corruption or destruction of data and/or the like. Sri Lanka Railways and its mTicketing Service Provider are not liable for any claims, loss and/or damage suffered by any person due to fraudulent use of that person’s debit/credit card and/or for refunding any payments made through such debit/credit card. Sri Lanka Railways’ and its mTicketing Service Provider’s liability is excluded and limited to the maximum extent permitted by law.

You shall indemnify and hold harmless Sri Lanka Railways, its mTicketing Service Provider and their respective employees and directors from and against any and all claims, losses, damages, liabilities, demands, suits, proceedings, costs and expenses, arising out of and/or in any way connected with your use of the Services and/or arising from your breach of any representation, warranty, terms and/or conditions specified herein.

05. CHILD POLICY

Children from the age of 3 (three) years and younger sharing a seat with their parents travel free of charge (maximum of 1 (one)child per adult). Due to space constraints, SLR will not be able to accommodate any additional seat(s) to accommodate the infant / children. Children will have to share the seat with their parents / guardians. Should this pose a problem, SLR recommends that the guests book an additional seat for the children (in which case the children's rate does not apply and the standard adult rate for the seat shall apply). Children from the age of 3 (three) years and older pay full adult rates. SLR does not serve or provide special meals for children and/ or infants or adults. Children should be kept under strict adult supervision by their parents/ guardians and should not inconvenience other guests.

06. DANGEROUS GOODS

For safety reasons, no guest is allowed to bring dangerous goods such as firearms, flammable substances, and fireworks, poisonous or toxic substances on board.

07. PETS

No pets are allowed onboard.

08. LUGGAGE

Each adult passenger will be allowed, to bring on board their luggage, free of charge as per SLR’s general regulation. (Refer to general commercial rules set out below. For any enquiries meet a railway office.) The commuters will have to store luggage in the Luggage cabin by themselves. Luggage/baggage stored in the Luggage cabin is subject to availability. SLR would not provide additional space to accommodate their luggage. Heavy luggage is exclusively prohibited as little space available for commuters to store their luggage.

As per general commercial rules of SLR, followings are the limitations applicable on free luggage based on the type of ticket.

  • First Class tickets holder : 40 Kg.
  • Second Class tickets holder : 35 Kg.
  • Third Class tickets holder : 25 Kg.

Passengers are strictly recommended to ensure that their luggage is(are) securely locked. SLR is not responsible for any stolen or lost luggage.

09. General

You agree that Sri Lanka Railways at its sole discretion may revise the Terms and Conditions herein at any time without assigning any reasons therefore and you agree to be bound by all such revisions made by Sri Lanka Railways from time to time. It is your responsibility to periodically review the latest version of the Terms and Conditions uploaded at http://www.railway.gov.lk/ to stay informed of updates.

The SLR retains the right to suspend or terminate this Service at any time without any notice to you.

Passengers must provide the booking reference number along with their NIC or passport to the counter and Tickets will not be issued to 3rd party for any reason.

10. GOVERNING LAWS

These terms and conditions and the Service shall be subject to and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka and all disputes pertaining thereto shall be subject to the exclusive jurisdiction of the Courts of Sri Lanka.

Any enquiries or complaints should be forwarded in writing to the Deputy General Manager (commercial) - Sri Lanka Railways Headquarters, Colombo-10.